Post: Post Reply: How Should I Handle This Situation? by buriedinbeads

Original Message: How Should I Handle This Situation?

I mailed an ebay auction package to China (USPS Priority Mail, insured). The buyer received the package, but said some of the items were missing. This is a repeat customer and I have no reason to doubt the buyer. I'm sure I included the items in the package. The buyer also thinks the package was opened before he/she got it. Total value of the whole auction/package was about $400.
I can submit an insurance claim and see what happens.
Should the buyer only get a refund if the USPS pays on the claim?
Thanks in advance for your thoughts.
Tedd
Copyright 2024
All rights reserved by Bead Collector Network and its users

Original Message: How Should I Handle This Situation?
I mailed an ebay auction package to China (USPS Priority Mail, insured). The buyer received the package, but said some of the items were missing. This is a repeat customer and I have no reason to doubt the buyer. I'm sure I included the items in the package. The buyer also thinks the package was opened before he/she got it. Total value of the whole auction/package was about $400. I can submit an insurance claim and see what happens. Should the buyer only get a refund if the USPS pays on the claim? Thanks in advance for your thoughts. Tedd Copyright 2024 All rights reserved by Bead Collector Network and its users

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